Kotozna introduces live concierge in 109 languages


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Kotozna develops multilingual, SaaS communication tools for 3-5-star hotels enhancing their pre-travel, concierge and in-room services.

“Kotozna In-room,” designed to help hotels/inns communicate with guests, and “Kotozna Live Chat,” intended for businesses to reach global clients, break language barriers and help businesses understand their customers’ needs and strengthen business strategies.

As SaaS products, installation and onboarding are quick and easy.

Our SaaS tools cross translate over 109 languages at 20-30% more accurate than Google Translate or Microsoft Bing and this is how we help hotels communicate better with their guests, cut costs, increase staff efficiency and productivity, and improve guest experience over all.

Our client base has been growing and our presence in Japan has never been stronger with more than 200 hotel clients. And we have started to expand our business beyond Japan. Currently, Marina Bay Sands in Singapore is implementing our multilingual live chat.

Our goal: Break language barriers. We provide cost-effective SaaS solutions so businesses can tackle business challenges brought about by the pandemic and language barriers. Kotozna, Inc. started out in Japan, empowering local economies through virtual and language barrier-free communication. And now we are expanding globally to address relevant business challenges.